The sales director wanted every InMail logged to Dynamics automatically. The works council representative wanted to know why the company was recording who salespeople talked to on their personal LinkedIn accounts…
-
-
For this test I set a deliberately unfair trap.…
-
Dynamics 365Sales
What Advanced Plus Actually Buys You: Account IQ, Relationship Maps, and Warm Paths
Somewhere in every Sales Navigator licensing conversation, someone asks the question: what does the expensive seat actually do?…
-
An agent that can only read is a very well-spoken FAQ page.…
-
Dynamics 365Sales
The Read Receipt You Always Wanted: Smart Links That Log Themselves to Dynamics 365
Every seller knows the void: you send the proposal, the deck, the one-pager — and then nothing…
-
The morning after I connected Sales Navigator to my Dynamics 365 trial, the Match Data Report delivered its verdict: 0% of accounts matched, 0% of contacts, 0% of leads…
-
While building the agent from the first post in this series, I opened the tool catalog expecting connectors and found something else…
-
Last week I watched a rep do something I have done a thousand times myself: she had Dynamics 365 open on one monitor and LinkedIn on the other…
-
On September 1, 2026, I was in the middle of testing a freshly built Copilot Studio agent when it stopped mid-conversation and told me, politely, that the ride was over.…
-
The most dangerous moment in any integration project is the one right after the connection succeeds…