A field technician I shadowed on a project once put it perfectly: “The app works great in the parking lot and dies in the basement — and all my work is in the basement.”…
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Copilot and AIHow to guide?Power Platforms
Governing Copilot Credits: Consumption Reporting, Allocations, and Hard Stops
Nobody I know has ever been surprised by a fuel bill — the pump shows you the meter running, and you stop when you have had enough…
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A client asked me a question last month that I suspect is being asked in a lot of boardrooms right now…
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If you work with Dynamics 365 or the Power Platform long enough, you learn that release waves have a rhythm…
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There is a moment in every Power Platform project when someone suggests making “just one quick fix” directly in production…
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Every tenant has one, nobody chose it, and half the company’s business logic ends up living in it…
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Every sales organization forecasts. The only question is whether the forecast lives in the system where the deals live, or in a spreadsheet that was accurate the moment it was exported…
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The first agent I reviewed this spring had instructions that read like a mission statement: be helpful, be accurate, delight the customer…
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How to guide?Power Apps
Assign vs Share in Dynamics 365: Moving Responsibility, Extending Visibility
Two buttons sit quietly on every record in Dynamics 365, and between them they answer the question that security roles alone cannot…
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Ride along with a technician for one day and count the phone calls that exist only because the work order was incomplete…