In my article on creating Dynamics 365 Service Level Agreements and SLA Items, the…
I have decided to write a series of articles to walk through creating an…
Sergio Rocchetti has been around the computer at a young age. After graduating from school for Software Development and Systems Analysis, he began his career as Technical Support Representative shortly after working on Reporting tools such as Crystal Reports and Reporting Services. At the same time beginning his many years as a database developer. Soon he moved to become a consultant specializing in migrations and integrations with CRM 2011. After the first round as a consultant, he continued with his skill set but began to dig deeper into his current business needs and how he can make things better for those around him using those skills. Now he is a Senior Business Analyst at one of the top CRM consulting firms in Canada and continues to expand his areas of expertise.