Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…
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Dynamics 365 Customer Service
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Business Cases
College of Physicians and Surgeons of Ontario (CPSO) digital transformation case study
by Mo Faheemby Mo FaheemI was recently delighted to participate in the College of Physicians and Surgeons of…
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Microsoft has introduced the Federated Knowledge Search feature for Dynamics 365 Customer Service under…
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Microsoft and Adobe have formed a partnership to integrate Adobe Sign within Microsoft products,…
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One of the issues I faced during my work with Adobe Sign for Microsoft…
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In my article on creating Dynamics 365 Service Level Agreements and SLA Items, the…
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StreamsCustomer ServiceField ServiceSales
The power of video messaging for Dynamics 365
by Mo Faheemby Mo FaheemCRM solutions, Dynamics 365 included, are made to manage and nurture the relationship between…
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In my previous article about creating Dynamics 365 Service Level Agreements, I went through…
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I have decided to write a series of articles to walk through creating an…
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Dynamics 365 Customer Service is offering Sentiment analysis using Omnichannel that can be used…
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