I was recently delighted to participate in the College of Physicians and Surgeons of…
Tag:
Dynamics 365 Customer Service
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Microsoft has introduced the Federated Knowledge Search feature for Dynamics 365 Customer Service under…
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Microsoft and Adobe have formed a partnership to integrate Adobe Sign within Microsoft products,…
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One of the issues I faced during my work with Adobe Sign for Microsoft…
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In my article on creating Dynamics 365 Service Level Agreements and SLA Items, the…
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StreamsCustomer ServiceField ServiceSales
The power of video messaging for Dynamics 365
by Mo Faheemby Mo FaheemCRM solutions, Dynamics 365 included, are made to manage and nurture the relationship between…
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In my previous article about creating Dynamics 365 Service Level Agreements, I went through…
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I have decided to write a series of articles to walk through creating an…
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Dynamics 365 Customer Service is offering Sentiment analysis using Omnichannel that can be used…
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Customer Service
Edit Case related entities/tables directly from the Case form.
by Mo Faheemby Mo FaheemIn my opinion, the main benefit of Dynamics 365 Unified Service Desk (USD) is…