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Home Tags Posts tagged with "Dynamics 365 Customer Service"

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Dynamics 365 Customer Service

Customer Service What's new
How to create Dynamics 365 Service Level Agreement

by Sergio Rocchetti June 2, 2021

by Sergio Rocchetti June 2, 2021

I have decided to write a series of articles to walk through creating an…

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Customer Service
Better customer service with sentiment analysis

by Mo Faheem March 12, 2021

by Mo Faheem March 12, 2021

Dynamics 365 Customer Service is offering Sentiment analysis using Omnichannel that can be used…

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Customer Service
Edit Case related entities/tables directly from the Case form.

by Mo Faheem February 2, 2021

by Mo Faheem February 2, 2021

In my opinion, the main benefit of Dynamics 365 Unified Service Desk (USD) is…

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An overview update on Microsoft Dynamics 365 and Power Platforms. Including user stories and best practices from around the world, the update publishes an explanation of how Microsoft business applications can have an impact on organizations in all sectors and around the world.

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