Creating segments using queries can be very advanced, however, can be difficult to understand by some people. Now we can use Natural Language queries segmentation. to learn more about Segmentation and how to enable Natural Language queries segmentation.
Enable Natural Language queries Segmentation
Dynamics 365 Marketing settings
To enable the new Dynamics 365 Marketing features, from the marketing settings page and from the Other settings section, click on the Features switchers.
Segmentation feature switcher
From the feature switchers control and under the segmentation section, turn the “Natural Language queries for Segmentation” toggle “On”. Then, click the “Save” bottom on the top right.
Use Natural Language query
After enabling Natural Language queries Segmentation, we can start using in creating both dynamic and static segments.
Dynamic segments
Natural language queries are available for now to build demographic queries. Potentially soon, we will be able to use the new feature to build behaviour segments.
Static segments
Also in static segments, we can user Natural Language queries to add members to the static segements.
Natural Language queries segments
In the example below, we are creating a segments using Natural Language queries. In the example, the segment created is grouping contacts who are not in Canada.
We did not require to configure the query, however we are able to edit the created segments using the normal query builder.
Limitations
At the moment, English is the only supported language and behaviour queries are not supported.