Mo Faheem

Dynamics 365 Consultant - Ottawa Canada

Dynamics 365

Started working with Microsoft CRM back with version 4, and for more than 15 years worked with projects from arround the world.

Power Platforms

Solutioned many business requirements using Microsoft apps a protals. Provided a cost-effective and  highly adobtable business solutions.

Certificates

Associate Dynamics365 Power Apps Developer
dynamics365 customer service functional consultant associate
dynamics365 sales functional consultant associate

Experience

Dynamics 365 Consultant

Support and provide consultancy to client in order to deploy Microsoft Dynamics 365 CE. Support a wide range of clients in different industries with the support of Microsoft Cloud Solutions such as Azure and Microsoft 365. Generate clients through business solutions using Power Platforms.

Marketing Manager

Configured Marketing planning and budgeting, Business partner segmentation. Set up Campaign preparation and execution, Lead management Marketing analytics in terms of campaign effectiveness, communication method, cost analysis for campaign

Sales Consultant​

Provide high-level support and consultancy to sales, marketing and customer service to automate SaaS-based CRM sales process. Developed presentations of forecasts, sales plans, go-to-market plans and sales campaigns supported with quantitative analytical pivot tables, graphs and charts.

Dynamics 365 update

Business Cases

Discuss Dynamics 365 implementations and evaluation in specific verticals. Analyze and document clients’ business and technology gaps and requirements to ensure successful adoption to CRM and cloud solutions.
Business Cases

CRM Streams

Dynamics 365 services multiple business streams such as Sales, Marketing, Customer Service, Field Service, Finance and Business Apps.
Sales application is one of the most used across all the streams. The application enables to manage sales activities using leads and opportunities.
Marketing application enables users to design marketing emails, forms, landing pages and execute events and customer journeys.
Customer Service app gets user closer to their clients and log cases from different channels and converts cases into business leads.
CRM Streams

Power Platforms

Microsoft set of tools made to help business for different industries automate their business and be more collaborative.
Power Apps A low-code/no-code development platform from Microsoft, helping businesses build apps that can change the way they do business.
Power Automate Build automation and link applications using many prebuilt connectors.
Portals Portals get the target users to participate in building their own data and be part of the process cycle.
Power Platforms
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