Microsoft has announced the departure of Dynamics 365 Marketing’s Outbound Marketing capabilities, with the final cutoff scheduled for September 15, 2025. Organizations currently using Outbound …
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How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools
by Mo Faheem
Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics 365 enhances their capabilities by providing tools that streamline workflows, improve …
by Mo Faheem