The Customer Service app gets user closer to their clients and log cases from different channels and converts cases into business leads.
Microsoft has introduced the Federated Knowledge Search feature for Dynamics 365 Customer Service under…
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Customer Service
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Microsoft and Adobe have formed a partnership to integrate Adobe Sign within Microsoft products,…
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In my article on creating Dynamics 365 Service Level Agreements and SLA Items, the…
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StreamsCustomer ServiceField ServiceSales
The power of video messaging for Dynamics 365
by Mo Faheemby Mo FaheemCRM solutions, Dynamics 365 included, are made to manage and nurture the relationship between…
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In my previous article about creating Dynamics 365 Service Level Agreements, I went through…
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I have decided to write a series of articles to walk through creating an…
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Dynamics 365 Customer Service is offering Sentiment analysis using Omnichannel that can be used…
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Customer Service
Edit Case related entities/tables directly from the Case form.
by Mo Faheemby Mo FaheemIn my opinion, the main benefit of Dynamics 365 Unified Service Desk (USD) is…