A “service account” for Power Automate with a Service Principal (App Registration) Dataverse—implemented as…
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Organizations constantly seek to collect more nuanced, relevant customer information in today’s data-driven marketing…
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Power PlatformsHow to guide?
Integrating Microsoft Entra ID with Dynamics 365 to Sync, Create, and Manage Users
This post outlines how to integrate Microsoft Entra ID (formerly Azure Active Directory) with…
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Microsoft Dynamics 365 Copilot is a powerful AI tool designed to streamline workflows and…
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Dynamics 365 empowers organizations to provide exceptional customer experiences. One of its key features…
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Effective scheduling is critical for optimizing resources, improving customer satisfaction, and maximizing operational efficiency…
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In today’s competitive business landscape, delivering exceptional customer service isn’t just a differentiator—it’s a…
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In the evolving customer engagement experience, businesses need tools that respond to customer behaviours…
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Microsoft has announced the departure of Dynamics 365 Marketing’s Outbound Marketing capabilities, with the…
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Copilot and AI
How Copilot in Dynamics 365 Empowers Customer Service Representatives with Practical Tools
Customer Service Representatives (CSRs) are pivotal in delivering exceptional customer experiences. Copilot in Dynamics…
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