Last week we gave cases a countdown clock. This week, a client question that follows almost immediately: “Our gold customers bought twenty supported cases a year with faster response times. Our standard customers get eight, best effort. Where does Dynamics keep track of THAT?”…
Tag:
SLA
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Every support team I have worked with has a service promise written down somewhere.…
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In my article on creating Dynamics 365 Service Level Agreements and SLA Items, the…
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In my previous article about creating Dynamics 365 Service Level Agreements, I went through…
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I have decided to write a series of articles to walk through creating an…