Two weeks ago we built the Deal Desk app. It worked. And then came the feedback that always comes, usually from someone in marketing: “Great. Why does it look like every other Microsoft product we own?”…
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Last week we gave cases a countdown clock. This week, a client question that follows almost immediately: “Our gold customers bought twenty supported cases a year with faster response times. Our standard customers get eight, best effort. Where does Dynamics keep track of THAT?”…
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A colleague forwarded me a screenshot of his Microsoft Learn transcript last week with a one-line message: “So was that a waste of time?”…
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Every support team I have worked with has a service promise written down somewhere.…
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A sales director I worked with a couple of years ago put it better than any adoption survey ever could: “We only use five of these screens. Why are there forty?”…
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What's newHow to guide?Power Apps
Offline-First Canvas Apps Grow Up: Real-Time Dataverse Access Arrives
A field technician I shadowed on a project once put it perfectly: “The app works great in the parking lot and dies in the basement — and all my work is in the basement.”…
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Copilot and AIHow to guide?Power Platforms
Governing Copilot Credits: Consumption Reporting, Allocations, and Hard Stops
Nobody I know has ever been surprised by a fuel bill — the pump shows you the meter running, and you stop when you have had enough…
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A client asked me a question last month that I suspect is being asked in a lot of boardrooms right now…
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If you work with Dynamics 365 or the Power Platform long enough, you learn that release waves have a rhythm…
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There is a moment in every Power Platform project when someone suggests making “just one quick fix” directly in production…